Utilization of print and electronic reference resources for research output among postgraduate students: A case study of the University of Nairobi Library

Abstract

Academic libraries support research activities, learning, and teaching in academic institutions. In Kenya, different users use reference information resources for their research in academic libraries. ICT has enhanced the utilization of electronic resources and subscriptions to internet sources. Given their intensive research and academic engagements, postgraduate students are regular library users. They have diverse information needs for their research activities, requiring both print and electronic resources. This study sought to assess awareness levels of reference information resources, explore the relationship between the use of these resources and their effectiveness in research output among postgraduate students, and examine the challenges and mechanisms for promoting their use. This study used the Information Seeking Model and the Technology Acceptance Model as its theoretical framework. The study employed a mixed-methods research strategy with a correlational research design. The study was carried out at the University of Nairobi (UoN) library, and the target population was 10,000 postgraduate students. Simple Random sampling was adopted to select a representative sample of postgraduate students, with a sample size of 385 calculated using the Yamane Formula. This study used online questionnaires for collecting data, and the researcher conducted a pilot study at the Adventist University of Africa. The study utilized Excel and SPSS for quantitative analysis, while thematic analysis was used for qualitative data. The results showed a high level of awareness of library reference resources, with 78.7% of respondents reporting awareness of available print resources and 76.6% aware of available electronic resources. Users revealed that they had received formal orientation, which may have contributed to the awareness levels. The users also reported that they were comfortable searching for resources through OPAC. They noted that orientation was their primary source of knowledge on the resources, while information literacy, peer-based and independent learning, self-discovery, faculty assistance, and interactions with librarians also played a role. A significant, strong positive relationship between library materials and research output (r=0.802) was identified, indicating that increased use of the resources significantly improved postgraduate students' research output. Respondents proposed strategies such as training and workshops, library guidance, curriculum integration, library events and promotional activities that could improve utilization, and this in turn will improve their research activities.